FAQ
Thank you for the confidence shown in Felix Hotels.
With a combined 30 years of experience and guaranteed soundness and reliability, our company is able to promise peace of mind to all our guests.
We are at your service to assist you and welcome you with professionalism and transparency.
Before your stay
The booking office number is +39 0789 1713663
Our booking office is at your service to check the availability of flights and ferries and suggest the best quotes. The booking office can manage all the various steps – quote, purchasing and forwarding tickets. Contact the Booking Office on +39 0789 1713663 or by email: booking@felixhotels.it
You should fill in the REQUEST FORM
We want to offer our guests economic flexibility and peace of mind by guaranteeing any possible cancellations with a voucher usable for a future holiday. Whether you choose the Best Flex option with payment on arrival, or Best Price, with prepayment on confirmation, in the event of cancellation the entire sum already paid will be transformed into a credit, which can also be made over to a third party, and used for a future holiday by 31/12/2022.
To make a new booking you just have to send us a request using the REQUEST FORM. In the notes section, state the number of vouchers you wish to use, the value of which will be deducted from the new quotation. If on the other hand, the value of the voucher has been made over to you by the original beneficiary, you must also advise us of their name. Once the date of the new stay has been confirmed, the value of the voucher in your possession can be used as a deposit/full payment for the new booking.
All bookings made through online sites or travel agencies are subject to the cancellation/refund conditions contained in the contract signed by the client at the time of purchase. You should contact the agency that made and confirmed the booking directly for all information. It is not possible to obtain a refund directly from the hotel.
The cancellation conditions for our rates are indicated in detail in the booking confirmation and vary according to the rate booked. All rates are guaranteed with vouchers – with us you always have the certainty that in the event of cancellation, even at the last minute, the entire sum already paid will be transformed into a credit, which can also be made over to a third party, and used for a future holiday by 31/12/2022.
You can find the telephone numbers and email addresses of the individual hotels on their CONTACT page. The number of the hotel you have chosen to stay at can be found in all booking confirmations.
If you downloaded the Holiday Bonus by 31 December 2020 but have not yet used it, you have until 30 June 2021 to book a holiday in a Felix Hotels and obtain up to €500 discount. Holiday bonuses cannot be used for bookings made through travel agencies or tour operators. For further information – HOLIDAY BONUS.
During your stay
We have reorganized our services to offer you a safe holiday in our hotels. We have created a specific page to give you the answers to all your questions. For further information SAFE FELIX
Our staff is at your complete disposal to provide all the help you need to organize every detail of your holiday to the best. Contact the Booking Office on +39 0789 1713663
Our Booking Office staff is at your complete disposal to offer all the solutions that best meet your needs. Use the email address you received confirmation of your booking from.
After your stay
You can write an email to the address you received your booking confirmation from, or contact the hotel at the number given on the hotel’s CONTACT page.
All Felix Hotels properties are present on the main travel and tourism platforms such as TripAdvisor and HolidayCheck. Since knowing our guests’ opinion is of fundamental importance, we invite you to share your experience when you check out.
Bookings
Request Form
The request form is the fastest, most precise system for helping us provide a personalized service and give you the attention you deserve.
If you simply want to make a booking or if you need further information or want to book additional services by making use of the assistance of our Hotel Felix staff, we invite you to fill in the request form, filling in all fields and writing your message in the appropriate space.
Contacts
Commercial Office
Contact for tour operators and travel agencies.
reservation@felixhotels.it
Administrative Office
Contact for suppliers and contractors.
amministrazione@felixhotels.it acquisti@felixhotels.it
Work with us
If you are looking for a job opportunity with Felix Hotels you can send us your application. CVs with a photo and brief description of your professional profile will be considered.
job@felixhotels.it
Communication and Marketing
If you want to propose a partnership with Felix Hotels or you are a journalist looking for news, write to us at.
comunicazione@felixhotels.it
Felix Hotels
Felix Hotels s.r.l.
Via Genova, 55/A
07026 Olbia (SS)
P.I. e C.F. 02772950909
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